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Return Policy -
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Lost Item: If item is not received due to shipping
company or seller's fault (Seldom happens), buyer will get full
refund (Item price + Shipping charge) or a replacement upon buyer's
choice.
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Damaged Item: If a damaged item is received due to
reason of shipping process, weather, custom inspection etc., buyer
should contact
seller and provide evidence of damage (a note from the
carrier stating the damage and digital photos) within 7 days after
receiving the item. Please check the item carefully before you sign
your name, be sure to reject the item if damages is obviously to the
carton/tube. Buyer will be able to qualify a full refund (Item price
+ Shipping charge) or a replacement only if buyer follow the
instructions above. Seller has the right to keep the damaged item if
it's in repairable condition, or buyer can get partial refund if
buyer choose to repair the item.
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Wrong Item: If this is the case, buyer should
contact seller and provide evidence (digital photos) within 7 days after receiving
the item. In order to qualify for full refund or a replacement,
buyer need to get authorization from seller first (may cover the
returning expense), and item returned must be in the original
condition.
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Change Mind: If you want to return the painting
for any other reason (e.g. changes mind), 20% re-stocking fee (apply
to your full payment including shipping fee) will be charged, also
item returned must be in original condition and within 7 days time
frame after receiving.
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Customized Order: Usually, we don't accept
returned items for special order, such as customized in size, style,
content, stretching and frame service. Please contact seller first
before putting your order if you have more concern.
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Communication is the key: Any concern, question,
problem, please contact seller
first, and we can find a way out for mutual consent.
If buyer leave negative feedback to seller arbitrarily,
seller may refuse to deal with buyer any further.
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Your satisfaction is
Guaranteed!!!
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Shipping & Handling
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Shipping Time: Painting will be shipped directly
from the artist to you within 5-10 business days after payment has
been cleared It may take longer if item is a customized or
special order. Please allow 5-10 business days for item to arrive
depending on your country/area.
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Shipping Carrier: Item will be delivered by
DHL/EMS etc. international express mail services, each item will
be processed & packed carefully (via a tube, carton box, etc.) to
guarantee that you get your item in good condition!
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Tracking Number: A tracking number will be
available 1-2 business days after we ship out the item. Buyer should
email me
immediately if the tracking number is incorrect.
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International Buyers: International shipping
charges listed above is for Israel buyers only, buyers from other
countries please email me
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Phone Number: For a prompt shipping
and delivery, please provide your daytime phone number along
with your payment for carrier's delivery purpose.
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Custom Delay: Seller has no control over custom
inspection delay. Sometimes item will be returned to seller due to
the opened packages (or maybe damaged), please be patient to
communicate with seller if this is the case.
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